Privacy Policy
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CPDpoint is committed to goodwill and trust with visitors to this website. We aim to provide a service that complies with the requirements of the Australian Commonwealth Privacy Act 1988.


This privacy policy sets out how CPDpoint uses, discloses and protects the personal information collected on this website. If you have any questions or complaints about our information management practices, please refer to the end of this document for instructions. In this document, we refer to CPDpoint as 'we' and 'us' and a CPDpoint user as 'you' or 'your'.


This document sets out the following:


1.       Collection of personal information on this website

2.       Why we collect personal information

3.       How we collect personal information

4.       Remaining anonymous

5.       Personal information and young children

6.       Personal information and government identifiers

7.       Personal information and links to other websites

8.       Direct marketing and your privacy

9.       Disclosure of personal information

10.    Disclosure or transfer of personal information overseas

11.    Access or correction of personal information

12.    Personal information and our security measures

13.    Changes to our privacy statement and information-handling practices

14.    Making a complaint

15.    How to contact us



1. Collection of personal information on this website

There are two types of information collected on this website: information that identifies you and information that does not.


The information we collect that identifies you is information that you provide when you communicate with us by e-mail, phone or when you submit information collected on one of the website pages. This information can include your name, address, profession, phone number, e-mail address, credit card number and computer address. This information is used primarily to process your request. Without these details we may not be able to process your request in a timely manner.

The information we collect that does not identify you is information we collect automatically in aggregate by the use of cookies when you browse pages on our website. A cookie is a small data file sent to your computer when you access a website, and they are commonly used.The information that cookies at this website collect do not identify who you are, they only provide us with pages visited, entry and exit points, date and time of visit, the operating system you are using and your country of origin. This information is used to improve the quality of pages on our website. You can configure your browser to accept, reject or notify you when a cookie is sent. Beware that you may not be able to use this website effectively if you configure your browser to reject cookies.



2. Why we collect personal information

We collect your personal information for use in the following ways:

              I.      To provide you with services you request

            II.      To administer and manage the services you have purchased

          III.      To provide you with information about products or services that may be of interest to you

           IV.      To detect or prevent any wrong doing from visitors to our site

             V.      To plan and improve our business activities

           VI.      To account for revenue and comply with tax laws



3. How we collect personal information

We collect information about you from three main sources:

·          Directly from you when you communicate with us by phone or e-mail, or when you make a purchase

·          From someone acting on your behalf (such as your employer or employee) when they make an enquiry or purchase at your request. In this case, we will collect some personal information about them for future reference

·          From publicly available sources (printed and online) such as business directories and industry publications in order to promote our service



4. Remaining anonymous

When you browse this site, you can do so anonymously; however, if you communicate with us online, register to receive information or make a purchase from this website, you will be required to provide us with accurate personal information.



5. Personal information and young children

We recognise the importance of the privacy of children. Our products and services are intended for an adult audience. We do not intend to collect personal information from children.



6. Personal information and government identifiers

We do not collect identifiers issued to you by government bodies for any reason. Government identifiers include Medicare Number, Tax File Number and Driver Licence Number. We identify you by name, order number, log-in details or other transaction-related information that only you would know.



7. Personal information and links to other websites

Our website contains links to other websites for your convenience. We do not share your information with owners of other websites. You should be aware that information-handling practices of the linked websites may not be the same as ours. We encourage you to read the privacy statement of every website thast asks you to provide your personal details.



8. Direct marketing and your privacy

From time to time we may contact you by post or e-mail to inform you about products or services that we believe may be of interest to you. Your address may have be obtained from the internet or some other public directory. When we contact you, we will always identify who we are and give you the opportunity to stop any further communications from us. You can remove your postal address from our mailing list any time by request, or your e-mail by doing so yourself at our website “unsubscribe” page. You may also choose not to be contacted from your account area by selecting the option to be excluded from any mailing lists.



9. Disclosure of personal information

Personal information is vital to our business and it will not be sold to others. Depending on the product or service you have purchased, we may share your personal information with others such as:

o     Financial institutions to facilitate payment

o     Persons acting on your behalf (e.g. your employee or employer) to facilitate any obligations we have to you

o     Our employees and contractors at a level that is necessary for them to perform their duties. In these circumstances, our employees and contractors are obligated to respect your privacy


We will not disclose your personal details, other than those described above, without your consent unless it is necessary to assist you in some way; to assist a law enforcement body to perform its functions; or to prevent loss or injury to us or another person.



10. Disclosure or transfer of personal information overseas

If we are required to disclose your personal information overseas for any reason other than stated above (in point 9), we will first obtain your consent. If we disclose your personal information overseas, we will take reasonable steps to ensure that the recipient of your information undertakes to protect your information in the same way that we do.



11. Access or correction of personal information

You can access the personal information we hold about you at any time from your account area.If your personal information is incomplete or out-of-date you can also make corrections. We can also update this information on your behalf. When you contact us, we will ask you some preliminary questions to authenticate who you are.


If you are unable to provide the personal information we hold from your account area, we may limit or deny your request if the request is frivolous, unlawful or where the request may intrude on the privacy of another individual. A request to correct personal information may be denied if we have no need to contact you again.



12. Personal information and security measures

We take reasonable precautions to preserve the security of personal information we hold about you. We always assume that you have an up-to-date Internet security software program and the latest security updates installed on your computer; if you don’t, we strongly recommend that you have this software installed.

Once our systems receive your personal information we have a range of practices in place to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. These practices are regularly reviewed for their adequacy.



13. Changes to our privacy statement and information handling practices

We may update this privacy statement at any time. Any variations will be effective the day they are posted on the site. The CPD Point Pty Ltd privacy statement is current as at 1 January 2008.


If we decide to use personal information in a way that is different from the way stated above, we will seek your consent before doing so, by letter or e-mail to your last-known address.



14. Making a complaint

If you have a complaint about our information handling practices, please bring it to our attention. We will aim to address your complaint with objectivity, respect, fairness in the circumstances and attempt to resolve it within 14 days. 


Your complaint must be in writing and marked for the attention of the Privacy Officer, addressing the following: what the problem is, why it is a problem, and, how we can remedy the situation. If you are not satisfied with our response, we will direct you to the Office of the Privacy Commissioner for further advice. Please note that the Privacy Commissioner will only hear a complaint after you have first attempted to resolve it with us.



15. Contact details for CPD Point Pty Ltd

If you have any questions about our privacy policy or practices in our dealings with you, contact the CPDpoint Privacy Officer by e-mail.


For more information about Australian privacy law, please visit the website of the Office of the Federal Privacy Commissioner



© CPDpoint Pty Ltd, 2006


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